Evolve is a flagship initiative led by RACP members to drive high-value, high-quality care in Australia and Aotearoa New Zealand.


ASCEPT-banner

Physicians often prescribe medicines as part of managing complex medical conditions. Both medications and multi-morbidity are becoming increasingly complex.

The RACP and the Australasian Society of Clinical and Experimental Pharmacologists and Toxicologists (ASCEPT) have developed new evidence-based Evolve Top-5 recommendations within pharmacology and toxicology that asks clinicians to rethink their prescribing decisions for quality patient care.

Learn about the ASCEPT Evolve Top-5 recommendations

About Evolve

Evolve aims to reduce low-value care by supporting physicians to be leaders in changing clinical behaviour for better patient care, make better decisions, and make better use of resources.

Evolve works with specialties to identify their Top-5 clinical practices that are considered low-value. Low-value care is clinical practices that, in particular circumstances, may:

  • be overused
  • provide little or no benefit
  • cause unnecessary harm.

Evolve’s main objective of reducing low-value care practices also reduces related emissions and waste. This in turn helps to reduce future climate change impacts on patient health and contributes to building stronger more climate resilient healthcare systems.

Evolve Top-5 recommendations

Recommendations on low-value practices are developed through a rigorous, peer-reviewed process led by clinical experts, informed by evidence and guided by consultation and enable physicians to:

  • safely and responsibly phase out low-value tests, treatments and procedures, where appropriate
  • enhance the safety and quality of healthcare
  • provide high-value care to patients based on evidence and expertise
  • influence the best use of health resources, reducing wasted expenditure and the carbon footprint of the healthcare system.

Learn more about the Evolve recommendations.

Get involved

Watch our video to learn more about joining the Evolve movement and see tips on how you can implement Top-5 recommendations in your workplace.

Resources

The Evolve movement has a library of resources from case studies, webinars, promotional materials, podcasts and tools to claim CPD for Evolve audit activities. 

Explore resources

 

Close overlay
" + "" + "" + //ENG-1082 "\"" + chatbtn_tooltip_text + "\""; /* " "; */ doc.getElementById("widgetlbtn").style.color = color; doc.getElementById("widgetlbtn").style.backgroundColor = msg.widgetcolor; doc.getElementById("widgetlbtn").style.display = 'block'; count = count != undefined ? count : 0; doc.getElementById("spnwidgetlbtn").setAttribute("aria-label", "Chat , " + count + " unread messages"); //ENG-1082 doc.getElementById("widgetlbtn").addEventListener('click', function () { console.log("switchicon called"); if (parent.IMIChatInit != undefined) { parent.IMIChatInit.chatswitchicon(); } else { IMIChatInit.chatswitchicon(); } }); doc.getElementById("widgetlbtn").addEventListener('keydown', function (e) { if (e.key === 'Tab' && !e.shiftKey) { e.preventDefault(); var widgetmainIframe = window.parent.document.getElementById("iframechatwindow"); if (document.getElementById("divchatmain").style.display == "block") { widgetmainIframe.contentWindow.postMessage({ action: 'widgetbuttonkeypress', }, "*"); } this.blur(); } }); document.getElementById('imi-chatbutton').style.display = "block"; //console.log( doc.getElementById("widgetlbtn")); /*$('[data-toggle=\"tooltip\"]').tooltip();*/ // doc.close(); /* for test */ var doc1 = document.getElementById('chatunread-frame').contentWindow.document; // doc1.open(); doc1.head.innerHTML = "" + ""; //ENG-985 doc1.body.innerHTML = "x
x
"; // ""+ //"" + //""; //doc1.close(); doc1.getElementsByTagName('html')[0].classList.add('imichatmsgpreview'); doc1.getElementById("ancclearcards").addEventListener('click', function () { if (parent.IMIChatInit != undefined) { parent.IMIChatInit.clearmsgcards(); } else { IMIChatInit.clearmsgcards(); } }); doc1.getElementById("greetingancclearcards").addEventListener('click', function () { if (parent.IMIChatInit != undefined) { parent.IMIChatInit.cleargreetingmsgcards(); } else { IMIChatInit.cleargreetingmsgcards(); } }); document.getElementById('chatunread-frame').style.display = "block"; this.bindGreetingMessage(msg); IMIGeneral.storeLocal("style_" + document.getElementById("divicw").getAttribute("data-bind") + "_" + window.location.hostname, msg); document.getElementById('chatbutton').style.display = "block"; } else { document.getElementById("divicw").innerHTML = ''; } } catch (e1) { } }, bindGreetingMessage: function (data) { if (sessionStorage.getItem("webex_engage_greetingmessage_shown") != null && sessionStorage.getItem("webex_engage_greetingmessage_shown") != undefined) { return; } if (data.greetingmessage == undefined || data.greetingmessage == null || data.greetingmessage == '') { return; } var node = document.createElement("div"); var node1 = document.createElement("div"); var textnode = document.createTextNode(IMIChatInit.extractContent(data.greetingmessage)); node.className = "msg"; node.style = "cursor:pointer;"; node.setAttribute("tabindex", "0"); //ENG-1065 and ENG-3621 for tabindex node1.className = "msgclear"; node.id = "msg_greetingmessage"; // Create a text node node1.id = "msgclear_greetingmessage"; node1.style = "clear:both;"; node1.addEventListener('click', function () { console.log("switchicon called"); if (parent.IMIChatInit != undefined) { parent.IMIChatInit.chatswitchicon(); } else { IMIChatInit.chatswitchicon(); } }); node.addEventListener('click', function () { console.log("switchicon called"); if (parent.IMIChatInit != undefined) { parent.IMIChatInit.chatswitchicon(); } else { IMIChatInit.chatswitchicon(); } }); var span = document.createElement("span"); span.innerHTML = '' + data.name + ':'; node.appendChild(span); node.appendChild(textnode); var referenceNode = document.getElementById('chatunread-frame').contentWindow.document.getElementById("greeting-msg-list"); // document.querySelector('#some-element'); referenceNode.appendChild(node); referenceNode.appendChild(node1); document.getElementsByClassName("main-unreadchat-cont")[0].style.height = "100%"; document.getElementById('chatunread-frame').contentWindow.document.getElementById("greetingancclearcards").style.display = "block"; sessionStorage.setItem("webex_engage_greetingmessage_shown", 1) }, bindCookieConsentGreetingMessage: function (hue, saturation, lightness1, lightness2) { if (sessionStorage.getItem("webex_engage_greetingmessage_shown") != null && sessionStorage.getItem("webex_engage_greetingmessage_shown") != undefined) { return; } if (cookieConsentWidgetOptions.greetingMessage == undefined || cookieConsentWidgetOptions.greetingMessage == null || cookieConsentWidgetOptions.greetingMessage == '') { return; } var doc1 = document.getElementById('chatunread-frame').contentWindow.document; doc1.head.innerHTML = "" + ""; doc1.body.innerHTML = "x
x
" + cookieConsentWidgetOptions.displayName + "" + cookieConsentWidgetOptions.greetingMessage + "
"; doc1.getElementsByTagName('html')[0].classList.add('imichatmsgpreview'); document.getElementById('chatunread-frame').style.display = "block"; document.getElementsByClassName("main-unreadchat-cont")[0].style.height = "100%"; document.getElementById('chatunread-frame').contentWindow.document.getElementById("greetingancclearcards").style.display = "block"; sessionStorage.setItem("webex_engage_greetingmessage_shown", 1) }, loadCookieConsentWidgetStyles: function () { try { if (cookieConsentWidgetOptions != '' && cookieConsentWidgetOptions != undefined && cookieConsentWidgetOptions != null && cookieConsentWidgetOptions != 'null') { buttonType = cookieConsentWidgetOptions.buttonType; var color = "#ffffff"; var lightness1 = 0; var lightness = 0; try { var widgcolor = cookieConsentWidgetOptions.widgetColor; r = parseInt(widgcolor.substr(1, 2), 16); g = parseInt(widgcolor.substr(3, 2), 16); b = parseInt(widgcolor.substr(5, 2), 16); hue = IMIGeneral.rgbToHsl(r, g, b)[0] * 360; saturation = IMIGeneral.rgbToHsl(r, g, b)[1] * 100; lightness = IMIGeneral.rgbToHsl(r, g, b)[2] * 100; lightness1 = lightness + 10; lightness2 = 95; var lightness3 = 98; var lightness4 = lightness + 10; if (lightness > 80) { color = "#333333"; } } catch (e1) { } var badgecount = " {1} "; badgecount = badgecount.replace("{0}", "style=\"display:none;\"").replace("{1}", ""); var chatbtn_tooltip_text = IMILocalisation.getValue(cookieConsentWidgetOptions.widgetLang, "chat_button_tooltip", "Live Chat"); _IMIchat_widget_lang = cookieConsentWidgetOptions.widgetLang; var doc = document.getElementById('imi-chatbutton').contentWindow.document; doc.body.innerHTML = "" + "" + "" + "" + "" + ""; doc.getElementById("cookieconsentwidgetlbtn").style.color = color; doc.getElementById("cookieconsentwidgetlbtn").style.backgroundColor = cookieConsentWidgetOptions.widgetColor; doc.getElementById("cookieconsentwidgetlbtn").style.display = 'block'; doc.getElementById("cookieconsentwidgetlbtn").addEventListener('click', function () { if (parent.IMIChatInit != undefined) { parent.IMIChatInit.chatcookieconsentswitchicon(); } else { IMIChatInit.chatcookieconsentswitchicon(); } }); document.getElementById('imi-chatbutton').style.display = "block"; document.getElementById('chatunread-frame').style.display = "block"; doc.getElementById("cookieconsentwidgetlbtn").addEventListener('keydown', function (e) { if (e.key === 'Tab' && !e.shiftKey) { //debugger; e.preventDefault(); var widgetmainIframe = window.parent.document.getElementById("iframecookieconsentwindow"); if (document.getElementById("divchatmain").style.display == "block") { widgetmainIframe.contentWindow.postMessage({ action: 'cookieconsentbuttonkeypress', }, "*"); this.blur(); } } }); this.bindCookieConsentGreetingMessage(hue, saturation, lightness1, lightness2); document.getElementById('chatbutton').style.display = "block"; } else { document.getElementById("divicw").innerHTML = ''; } } catch (e1) { } }, acceptCookies: function (element) { if (IMIChatInit.checklocalStorage()) { localStorage.setItem("webex_engage_cookieconsent_accepted", 1); IMIChatInit.init(); } else { document.getElementById("divicw").innerHTML = "
\n \n \nError:
Cookies Disabled

We use cookies to enable best chat experience. Follow these directions to re-enable cookies specific to your browser type or re-open this website in a cookie-enabled browser.

"; console.log("Local storage not supported"); } }, chatswitchicon: function (type) { console.log("Chatswitchicon::" + type); try { /*type=1-max and 0- min */ var isMobile = "0"; // if (window.innerWidth > 768) { // document.getElementById('divchatmain').className = 'main-chat-cont'; // } else { // document.getElementById('divchatmain').className = 'main-chat-cont chatmobile'; // isMobile="1"; // } if ((navigator.userAgent.indexOf("Mobile")) != -1) { isMobile = "1"; } sessionStorage.setItem("webex_engage_data-bind", document.getElementById("divicw").getAttribute("data-bind")); sessionStorage.setItem("webex_engage_data-org", document.getElementById("divicw").getAttribute("data-org")); var iframe = document.getElementById('imi-chatbutton'); if (iframe == null || iframe == undefined) return; var innerDoc = iframe.contentDocument || iframe.contentWindow.document; //Open Widget if (document.getElementById("divchatmain").style.display === 'none' && (type == 1 || type == 2 || type == undefined)) { document.getElementById("divchatmain").style.display = "block"; IMIGeneral.checkmobile(); var widgetmain = document.getElementById("iframechatwindow");//ENG-1034 widgetmain.contentWindow.focus();//ENG-1034 widgetmain.contentWindow.postMessage({ action: 'widgetbuttonkeypress', }, "*"); //if ((window.outerWidth < 497) && (document.documentElement.classList.contains('imichatmobile-active') == false) && document.getElementById("divchatmain").style.display == "block") { var className = " " + document.documentElement.className + " "; if ((window.outerWidth < 700) && (" " + className + " ").replace(/[\n\t]/g, " ").indexOf("imichatmobile-active") > -1 && document.getElementById("divchatmain").style.display == "block") { // if((document.documentElement.classList.value.split(/\s+|\./).filter(word => word === 'imichatmobile-active').length==1) == false){ document.documentElement.classList.remove("imichatmobile-active"); document.documentElement.className = document.documentElement.className + " imichatmobile-active"; // } } else { document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', ''); } document.getElementById('chatunread-frame').style.display = "none"; innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state1 " + buttonType + " close-btn"); // innerDoc.getElementById("widgetlbtn").setAttribute("aria-label", "Close web chat"); innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded", "true"); document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "none"; document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText = ""; localStorage.setItem(fingerprint + "_" + _skey + "_badgecount", 0); localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0); IMIChatInit.clearmsgcards(); IMIChatInit.cleargreetingmsgcards(); // if (IMIGeneral.getBrowserName() == "safari") { // if (IMIGeneral.detectIOS()) { // document.body.classList.add('chatnoscroll'); // } // } if (type === undefined) { var destination = document.getElementById('iframechatwindow').contentWindow; msg = { "action": "showiframe", "host": window.location.hostname, "chatmobile": isMobile }; destination.postMessage(msg, domainUrl); document.getElementById("iframechatwindow").setAttribute("aria-hidden", "false"); } return; } //Close Widget if (document.getElementById("divchatmain").style.display === 'block' && (type == 0 || type == 2 || type == undefined)) { document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', ''); //document.body.classList.remove('chatnoscroll'); document.getElementById("divchatmain").style.display = "none"; innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state " + buttonType); innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded", "false"); innerDoc.getElementById("widgetlbtn").focus(); innerDoc.getElementById("cookieconsentwidgetlbtn").focus(); document.getElementById('chatunread-frame').style.display = "block"; localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0); document.getElementById("iframechatwindow").setAttribute("aria-hidden", "true"); return; } //var iframeEl = document.getElementById("iframechatwindow"); // Make sure you are sending a string, and to stringify JSON // iframeEl.contentWindow.postMessage("hello", '*'); return; } catch (e) { console.log("LaunchProactiveMsgManager:" + e.msg); } }, chatcookieconsentswitchicon: function (type) { try { var isMobile = "0"; if ((navigator.userAgent.indexOf("Mobile")) != -1) { isMobile = "1"; } var iframe = document.getElementById('imi-chatbutton'); if (iframe == null || iframe == undefined) return; var innerDoc = iframe.contentDocument || iframe.contentWindow.document; //Open Widget if (document.getElementById("divchatmain").style.display === 'none' && (type == 1 || type == 2 || type == undefined)) { document.getElementById("divchatmain").style.display = "block"; IMIGeneral.checkmobile(); var widgetcookieconsent = document.getElementById('iframecookieconsentwindow').contentWindow; widgetcookieconsent.postMessage({ action: 'cookieconsentbuttonkeypress', }, "*"); var className = " " + document.documentElement.className + " "; //if ((window.outerWidth < 700) && (" " + className + " ").replace(/[\n\t]/g, " ").indexOf("imichatmobile-active") > -1 && document.getElementById("divchatmain").style.display == "block") { // // if((document.documentElement.classList.value.split(/\s+|\./).filter(word => word === 'imichatmobile-active').length==1) == false){ // document.documentElement.classList.remove("imichatmobile-active"); // document.documentElement.className = document.documentElement.className + " imichatmobile-active"; // // } //} else { // document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', ''); //} document.getElementById('chatunread-frame').style.display = "none"; innerDoc.getElementById("cookieconsentwidgetlbtn").setAttribute("class", "open-btn state1 " + buttonType + " close-btn"); innerDoc.getElementById("cookieconsentwidgetlbtn").setAttribute("aria-expanded", "true"); document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "none"; document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText = ""; //IMIChatInit.clearmsgcards(); if (type === undefined) { var destination = document.getElementById('iframecookieconsentwindow').contentWindow; msg = { "action": "showiframe", "host": window.location.hostname, "chatmobile": isMobile }; destination.postMessage(msg, domainUrl); document.getElementById("iframecookieconsentwindow").setAttribute("aria-hidden", "false"); } IMIChatInit.cleargreetingmsgcards(); return; } //Close Widget if (document.getElementById("divchatmain").style.display === 'block' && (type == 0 || type == 2 || type == undefined)) { document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', ''); document.getElementById("divchatmain").style.display = "none"; innerDoc.getElementById("cookieconsentwidgetlbtn").setAttribute("class", "open-btn state " + buttonType); innerDoc.getElementById("cookieconsentwidgetlbtn").setAttribute("aria-expanded", "false"); if (innerDoc.getElementById("cookieconsentwidgetlbtn")) { innerDoc.getElementById("cookieconsentwidgetlbtn").focus(); document.addEventListener('keydown', function (event) { if (event.key === "Tab") { event.preventDefault(); if (innerDoc.getElementById("ancclearcards")) { innerDoc.getElementById("ancclearcards").focus(); } else if (innerDoc.getElementById("greetingancclearcards")) { innerDoc.getElementById("greetingancclearcards").focus(); } } }); } document.getElementById('chatunread-frame').style.display = "block"; document.getElementById("iframecookieconsentwindow").setAttribute("aria-hidden", "true"); return; } return; } catch (e) { console.log("LaunchProactiveMsgManager:" + e.msg); } }, clearmsgcards: function () { document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list").innerHTML = ""; document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display = "none"; //document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "none"; //document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText == ""; localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0); }, cleargreetingmsgcards: function () { document.getElementById('chatunread-frame').contentWindow.document.getElementById("greeting-msg-list").innerHTML = ""; document.getElementById('chatunread-frame').contentWindow.document.getElementById("greetingancclearcards").style.display = "none"; }, openchat: function (event) { document.getElementById('imichat-fullscreen-modal').className = 'imichat-fullscreen-modal'; document.getElementById('imichat-fullscreen-modal').removeAttribute('tabindex'); document.getElementById('imichat-fullscreen-modal').removeAttribute('aria-hidden'); var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'openchat', threadid: event.data.threadid, proactive_id: event.data.proactive_id }, '*'); if (parent.IMIChatInit != undefined) { parent.IMIChatInit.chatswitchicon(2); } else { IMIChatInit.chatswitchicon(2); } }, extractContent: function (s) { var span = document.createElement('span'); span.innerHTML = s; return span.textContent || span.innerText; }, badgecount: function (event) { try { if (document.getElementById("divchatmain").style.display === 'none') { var count = document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText; if (count == 0 || count == "") { count = 1; } else { count = parseInt(count) + 1; } var duplicate = 0; var innerDivs; var innerDivsCount = 0; var refChild; IMIChatInit.clearmsgcards(); var containerDiv = document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list"); if (count > 1) { innerDivs = containerDiv.getElementsByClassName("msg"); if (innerDivs != undefined) { innerDivsCount = innerDivs.length; for (var i = 0; i < innerDivs.length; i++) { if ("msg_" + event.data.msgtransid == innerDivs[i].id) { duplicate = 1; } } refChild = innerDivs[0]; } } var cardcount; var checkbadgecount; if (innerDivs == undefined) { localStorage.setItem(event.data.fingerprint + "_" + _skey + "_cardcount", 1); } document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "block"; if (duplicate == 0) { if (parseInt(innerDivsCount) == 5) { containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msg')[4]); containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msgclear')[4]); innerDivsCount = innerDivsCount - 1; } if ((parseInt(innerDivsCount) < 1 && event.data.badge_type === undefined) || event.data.badge_type === 2 || event.data.badge_type === 3) { var node = document.createElement("div"); var node1 = document.createElement("div"); var textnode = document.createTextNode(IMIChatInit.extractContent(event.data.msg)); if (textnode.data.length > 45) { if (event.data.badge_type === undefined || event.data.badge_type === 2) { textnode.data = textnode.data.substr(0, 45) + "..."; } else { textnode.data = textnode.data; } } node.className = "msg"; node.style = "cursor:pointer;"; node.setAttribute("tabindex", "0"); //ENG-1065 and ENG-3621 for tabindex node1.className = "msgclear"; node.id = "msg_" + event.data.msgtransid; // Create a text node node1.id = "msgclear_" + event.data.msgtransid; node1.style = "clear:both;"; node.addEventListener("click", function () { window.parent.postMessage({ action: 'openchat', threadid: event.data.threadid, proactive_id: event.data.proactive_id }, '*'); }); node1.addEventListener("click", function () { window.parent.postMessage({ action: 'openchat', threadid: event.data.threadid, proactive_id: event.data.proactive_id }, '*'); }); if (event.data.msg_from !== undefined && event.data.msg_from !== "") { var span = document.createElement("span"); //var span span.innerHTML = '' + event.data.msg_from + ':'; node.appendChild(span); } else if (event.data.msg_from === undefined || event.data.msg_from == "") { var span = document.createElement("span"); //var span span.innerHTML = 'New Conversation:'; node.appendChild(span); } node.appendChild(textnode); var height = document.getElementsByClassName('main-unreadchat-cont')[0].style.height; if (height == "") { height = 70; } if (innerDivsCount == 0) { height = document.getElementsByClassName('main-unreadchat-cont')[0].style.height = "100%"; } /* else if (innerDivsCount == 2) { height = document.getElementsByClassName('main-unreadchat-cont')[0].style.height = "150px"; } else if (innerDivsCount > 2) {*/ else { document.getElementsByClassName('main-unreadchat-cont')[0].style.height = parseInt(height) + 60 + "px"; } var referenceNode = document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list"); // document.querySelector('#some-element'); if (innerDivsCount == 0) { referenceNode.appendChild(node); referenceNode.appendChild(node1); } else { referenceNode.insertBefore(node, refChild); referenceNode.insertBefore(node1, refChild); if ((window.innerHeight + 100) < (document.getElementsByClassName("main-unreadchat-cont")[0].style.height)) { var frame = document.getElementById('chatunread-frame'); var c = frame.contentDocument || frame.contentWindow.document; c.getElementsByTagName("body")[0].offsetHeight = '80%'; c.getElementsByTagName("body")[0].style.overflow = "auto"; } } if (event.data.badge_type === 3) { document.getElementsByClassName("main-unreadchat-cont")[0].style.height = "100%"; var frame = document.getElementById('chatunread-frame'); var c = frame.contentDocument || frame.contentWindow.document; c.getElementsByClassName("msg")[0].style.maxHeight = "unset"; var frameheight = c.getElementsByTagName("body")[0].offsetHeight; document.getElementsByClassName("main-unreadchat-cont")[0].style.height = frameheight + "px"; } } else if (event.data.badge_type === 4) { var fullscreen_modal = document.getElementById('imichat-fullscreen-modal'); fullscreen_modal.className = 'imichat-fullscreen-modal imichat-open'; fullscreen_modal.contentWindow.postMessage({ action: 'bind_data', proactive_id: event.data.proactive_id, threadid: event.data.threadid, msg_from: event.data.msg_from, msg: event.data.msg, btn_chat_now_open: IMILocalisation.getValue(_IMIchat_widget_lang, "proactive_poupup_chat_now_button", "Chat Now"), btn_chat_now_close: IMILocalisation.getValue(_IMIchat_widget_lang, "proactive_poupup_close_button", "Close") }, "*"); } cardcount = parseInt(localStorage.getItem(event.data.fingerprint + "_" + _skey + "_cardcount")) + 1; localStorage.setItem(event.data.fingerprint + "_" + _skey + "_cardcount", cardcount); localStorage.setItem("fingerprint", event.data.fingerprint); localStorage.setItem(event.data.fingerprint + "_" + _skey + "_badgecount", count); document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText = count; if (count > 0) { //to do for ENG-1082 get localisation for chat button tooltip with count //ENG-1055 document.getElementById('imi-chatbutton').contentWindow.document.getElementById("spnwidgetlbtn").setAttribute("aria-label", "Chat , " + count + " unread messages"); //ENG-1082 } else { document.getElementById('imi-chatbutton').contentWindow.document.getElementById("spnwidgetlbtn").setAttribute("aria-label", "Chat , " + count + " unread messages"); //ENG-1082 } } document.getElementById('chatunread-frame').style.display = (event.data.badge_type === undefined || (event.data.badge_type === 2 || event.data.badge_type === 3)) ? "block" : "none"; document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display = (event.data.badge_type === undefined || (event.data.badge_type === 2 || event.data.badge_type === 3)) ? "block" : "none"; } } catch (e) { console.log("badgecount:" + e.msg); } }, message: function (event) { try { if (event.data.action != null) { if (event.data.action == 'openchat') { IMIChatInit.openchat(event); } if (event.data.action == 'badgecount') { IMIChatInit.badgecount(event); } if (event.data.action == 'chatswitchicon') { IMIChatInit.chatswitchicon(); //event } if (event.data.action == 'imichat_custom_chat_fields') { if (event.data.type == 'add') { if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !== undefined) { _IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'](event.data.response); } } else if (event.data.type == 'update') { if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] !== undefined) { _IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'](event.data.response); } }//event } if (event.data.action == 'acceptCookies') { IMIChatInit.acceptCookies(); } if (event.data.action == 'widgettabkeypress') { var forkeyboard = document.getElementById('imi-chatbutton').contentWindow.document; forkeyboard.getElementById("widgetlbtn").focus(); } if (event.data.action == 'cookieconsenttabkeypress') { var forkeyboard = document.getElementById('imi-chatbutton').contentWindow.document; forkeyboard.getElementById("cookieconsentwidgetlbtn").focus(); } if (event.data.action == 'loadcookieconsentwidgetstyles') { IMIChatInit.loadCookieConsentWidgetStyles(); } if (event.data.action == 'loadstyles') { IMIChatInit.loadJQuery(_wxengage_domain_name, function () { IMIChatInit.loadwidgetStyles(event.data.message); try { if (event.data.message != null) { if (_IMIchat_callback_dic['imichat-widget:ready'] !== undefined) { _IMIchat_callback_dic['imichat-widget:ready'](_wxengage_attr_key); console.log("imichat-widget:ready fired"); } //eval('imichatWidgetLoaded();'); if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !== undefined) { _IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'](); }// debugger; var widget_data = JSON.parse(event.data.message); hdr_bfp = widget_data.hdr_bfp; hdr_xtoken = widget_data.hdr_xtoken; hdr_tid = widget_data.hdr_tid; is_abandonded = widget_data.abandon_chats } } catch (e) { } IMIChatInit.LaunchProactiveMsgManager(_wxengage_domain_name, function () { }); IMIChatInit.handleAbandonedChats(); }); } if (event.data.action == 'closemodelpopup') { document.getElementById('imichat-fullscreen-modal').className = 'imichat-fullscreen-modal'; document.getElementById('imichat-fullscreen-modal').setAttribute('tabindex', '-1'); document.getElementById('imichat-fullscreen-modal').setAttribute('aria-hidden', 'true'); } if (event.data.action == 'setsession') { sessionStorage.setItem(event.data.key, event.data.value); } if (event.data.action == 'setlocal') { localStorage.setItem(event.data.key, event.data.value); } if (event.data.action == 'browserstorage') { document.getElementById("divicw").innerHTML = "
\n \n \nError:
Cookies Disabled

We use cookies to enable best chat experience. Follow these directions to re-enable cookies specific to your browser type or re-open this website in a cookie-enabled browser.

"; console.log("Local storage not supported"); } if (event.data.action == 'clearallsessionkeys') { sessionStorage.clear(); } if (event.data.action == 'clearalllocalstoragekeys') { localStorage.clear(); } if (event.data.action == 'cookierejectreload') { IMIChatInit.removeStorageKeysWhenCookieRejected(); IMIChatInit.init(); } } } catch (e) { } }, resize: function () { try { var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'resize', width: window.outerWidth //window.innerWidth//screen.width // document.body.clientWidth }, "*"); IMIGeneral.checkmobile(); } catch (e) { } }, removeStorageKeysWhenCookieRejected: function () { sessionStorage.removeItem(_wxengage_attr_key + "_imichat-reload-check"); sessionStorage.removeItem("webex_engage_data-bind"); sessionStorage.removeItem("webex_engage_data-org"); sessionStorage.removeItem("webex_engage_greetingmessage_shown") localStorage.removeItem(fingerprint + "_" + _skey + "_badgecount"); localStorage.removeItem(fingerprint + "_" + _skey + "_cardcount"); localStorage.removeItem("style_" + document.getElementById("divicw").getAttribute("data-bind") + "_" + window.location.hostname); localStorage.removeItem("webex_engage_customer_first_seen"); localStorage.removeItem("webex_engage_customer_last_seen"); localStorage.removeItem("webex_engage_customer_last_seen_interval_id"); localStorage.removeItem("webex_engage_executed_proactive_ids"); localStorage.removeItem("fingerprint"); localStorage.removeItem("webex_engage_repeat_customer"); sessionStorage.removeItem("webex_engage_imichat_hasinitconvexist"); localStorage.removeItem("webex_engage_cookieconsent_accepted"); }, clearBrowserStorage: function () { try { IMIChatInit.removeStorageKeysWhenCookieRejected(); var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'clearbrowserstorage', width: window.outerWidth //window.innerWidth//screen.width // document.body.clientWidth }, "*"); IMIChatInit.verifyCookieConsent(); console.log("browser storage cleared"); } catch (e) { } }, LaunchProactiveMsgManager: function (domainName, callback) { try { var widget_styles = localStorage.getItem("style_" + document.getElementById("divicw").getAttribute("data-bind") + "_" + window.location.hostname); if (widget_styles == null && !JSON.parse(widget_styles).enable_proactive) { callback(); return; } var body = document.getElementsByTagName('body')[0]; var script = document.createElement('script'); script.type = 'text/javascript'; script.src = IMIChatInit.domainName() + '/js/proactive-msg-manager.js'; body.appendChild(script); script.addEventListener('load', function (event) { console.log('proactive manager loaded;'); var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'proactive-manager-loaded', attrkey: document.getElementById("divicw").getAttribute("data-bind"), host: window.location.hostname }, "*"); callback(); }); } catch (e) { console.log("LaunchProactiveMsgManager:" + e.msg); } }, processAbandonedChats: function (type) { if (!imichatwidget.hasInitiatedChat()) { return; } if (is_abandonded == false) { return; } var browser_fingerprint = localStorage.getItem("fingerprint"); var url = IMIGeneral.profileUrl() + "livechats/" + _wxengage_attr_key + "/customers/" + browser_fingerprint + "/abandoned?host=" + window.document.URL; url = url + "&type=" + type; var body = JSON.stringify({ "is_reloaded": false, "is_closechat": true }); var headers = { 'type': 'application/json', 'fpid': hdr_bfp, 'Tid': hdr_tid, 'X-Token': hdr_xtoken }; var blob = new Blob([body], headers); navigator.sendBeacon(url); }, handleAbandonedChats: function () { // Attach the event keypress to exclude the F5 refresh //jQuery(window).on('keydown', function (e) { window.addEventListener('keydown', function (e) { if (e.keyCode == 116) { _IMIchat_IsValidNavigation = true; } }); window.addEventListener("beforeunload", function (e) { sessionStorage.setItem(_wxengage_attr_key + "_imichat-reload-check", document.referrer); console.log(document.referrer); //sessionStorage.setItem("imi_tabid", Math.random().toString(16).slice(2)); if (_IMIchat_IsValidNavigation !== undefined && !_IMIchat_IsValidNavigation) { IMIChatInit.processAbandonedChats("unload"); } }); if (window.performance.navigation.type == 1) { IMIChatInit.processAbandonedChats("load"); } }, loadJQuery: function (domainName, callback) { if (typeof (jQuery) !== 'undefined') { callback(); return; } var body = document.getElementsByTagName('body')[0]; var script = document.createElement('script'); script.type = 'text/javascript'; script.src = domainName + '/js/jquery.min.js'; body.appendChild(script); script.addEventListener('load', function (event) { callback(); }); return; }, on: function (func_name, callback) { if (typeof callback != 'function') { console.error('function was expected.'); return; } switch (func_name) { case 'imichat-widget:ready': _IMIchat_callback_dic['imichat-widget:ready'] = callback; break; } }, checklocalStorage: function () { var test = 'test'; try { localStorage.setItem(test, test); localStorage.removeItem(test); return true; } catch (e) { return false; } }, call_previous_chats: function () { try { var destination = document.getElementById('iframechatwindow').contentWindow; msg = { "action": "showiframe", "host": window.location.hostname, "chatmobile": ((navigator.userAgent.indexOf("Mobile")) != -1) ? "1" : "0" }; destination.postMessage(msg, domainUrl); } catch (e) { } }, check_clear_session_chats: function () { if (document.referrer == sessionStorage.getItem(_wxengage_attr_key + "_imichat-reload-check")) { return false; } else if (sessionStorage.getItem(_wxengage_attr_key + "_imichat-reload-check") == undefined) { return true; } else { console.log("Hey, Thanks for visiting again"); return false; } }, verifyCookieConsent: function () { var isCookieConsent = typeof cookieConsentWidgetOptions === 'undefined' ? false : true; if (isCookieConsent != undefined && isCookieConsent != null && isCookieConsent && localStorage.getItem("webex_engage_cookieconsent_accepted") != "1") { try { var body = document.getElementsByTagName('body')[0]; var script = document.currentScript || (function () { var scripts = document.getElementsByTagName('script'); return scripts[scripts.length - 1]; })(); var generalscript = document.createElement('script'); generalscript.src = IMIChatInit.domainName() + "/js/imichatgeneral.js"; generalscript.type = 'text/javascript'; body.appendChild(generalscript); generalscript.addEventListener('load', function (event) { document.getElementById("divicw").innerHTML = "" + "" + "" + "
" + "
" + "" + "
" + ""; var iframeMainDoc = document.getElementById("iframecookieconsentwindow"); iframeMainDoc.addEventListener('load', function () { IMIChatInit.onCookieConsentWidgetIconIframeLoad(); }); iframeMainDoc.src = IMIGeneral.domainName() + "/cookieconsent.html"; window.removeEventListener('message', IMIChatInit.message); window.addEventListener('message', IMIChatInit.message); }); } catch (e) { console.log("LaunchProactiveMsgManager:" + e.msg); } } else { if (IMIChatInit.checklocalStorage()) { IMIChatInit.init(); } else { document.getElementById("divicw").innerHTML = "
\n \n \nError:
Cookies Disabled

We use cookies to enable best chat experience. Follow these directions to re-enable cookies specific to your browser type or re-open this website in a cookie-enabled browser.

"; console.log("Local storage not supported"); } } } }; }(); IMIChatInit.verifyCookieConsent(); var imichatwidget = { // get hasInitiatedConversation() { // if (sessionStorage.getItem("webex_engage_imichat_hasinitconvexist") == null) // return false; // if (sessionStorage.getItem("webex_engage_imichat_hasinitconvexist") == "1") { // return true; // } else { // return false; // } // }, hasInitiatedChat: function () { if (sessionStorage.getItem("webex_engage_imichat_hasinitconvexist") == null) return false; if (sessionStorage.getItem("webex_engage_imichat_hasinitconvexist") == "1") { return true; } else { return false; } }, show: function () { //$("#divicw").show();return; document.getElementById("divicw").style.display = 'block'; }, hide: function () { // $("#divicw").hide();return; document.getElementById("divicw").style.display = 'none'; }, /* test:function() { if(sessionStorage.getItem("webex_engage_imichat_hasinitconvexist")==null) return false; if(sessionStorage.getItem("webex_engage_imichat_hasinitconvexist")=="1") { return true; } else { return false; } },*/ maximizeWindow: function () { IMIChatInit.chatswitchicon(1); IMIChatInit.resize(); IMIChatInit.call_previous_chats(); return; }, minimizeWindow: function () { return IMIChatInit.chatswitchicon(0); }, init: function (jsondata, callback) { if (typeof callback != 'function') { console.error('function was expected.'); return; } var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'imichat_custom_chat_fields', data: jsondata, type: 'add' }, '*'); _IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] = callback; }, update: function (jsondata, callback) { if (typeof callback != 'function') { console.error('function was expected.'); return; } var destination = document.getElementById('iframechatwindow').contentWindow; destination.postMessage({ action: 'imichat_custom_chat_fields', data: jsondata, type: 'update' }, '*'); _IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] = callback; }, on: function (func_name, callback) { if (typeof callback != 'function') { console.error('function was expected.'); return; } switch (func_name) { case 'imichat-widget:ready': _IMIchat_callback_dic['imichat-widget:ready'] = callback; break; } }, clearBrowserStorage: function () { IMIChatInit.clearBrowserStorage(); } }; /* function imichatWidgetLoaded(){imi imichatwidget.maximizeWindow(); }*/